1.  WHAT ARE YOUR SHIPPING FEES?

 - We offer Free Ground shipping and Expedited shipping for $25.00 with each option available at checkout. Orders are processed pending item availability and credit card verification.

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2. WILL I GET AN ORDER CONFIRMATION NOTECE?

Once you submit payment, you’ll see an order confirmation page with an order number, and will be sent an e-mail confirming that your order has been received with a link to view that order online. Please check your junk mail folder for the confirmation and add info.zmjewelry@gmail.com to your safe list. We will send another e-mail to notify you when your order has been shipped.

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3. HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Please check your junk mail folder for the shipping confirmation and add info.zmjewelry@gmail.com to your safe list. If you prefer to receive your shipping updates via text messaging/SMS you can enter your phone number at checkout.

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4. when will my order be shipped?

Orders placed Monday - Friday before 12:00 p.m. ET will begin processing that day and will ship within 1-3 business days for in stock items, or longer depending on the time indicated on the product detail page and for made to order items. Orders placed Monday - Friday after 12:00 p.m. ET will begin processing the next business day and will ship within 1-3 business days. Orders placed on Friday after 12:00 p.m. ET or over the weekend will begin processing on the following Monday. zmjewelry.co does not process or ship orders on Saturday, Sunday or company observed holidays.

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5. What's the status of my order? how do track my order?

Once you have placed an order, you can track it at any time through the order confirmation email. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

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6. do you currently offer local delivery or express shipping?

While we currently do not offer local delivery on zmjewelry.co. Please connect with us through the live chat module on our site, or contact info.zmjewelry@gamil.com, for special requests. We will do what we can to get the items you desire into your hands in a timely manner.

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7. do you ship internationally?

At this time, zmjewelry.co is not able ship to international addresses. If you are interested in international shipping to a location not available in our online checkout, please connect with us through the live chat module on our site, or contact info.zmjewelry@gmail.com, for special requests. International customers may be able to order merchandise by a traceable method at their own expense. We require you use a provider who will provide a tracking number to ensure your package does not get lost.

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8. do you ship to PO Boxes?

No, zmjewelry.co is unable to offer shipping to P.O. boxes and APO/FPO addresses.

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9. what is your holiday shipping & delivery info?​

For Holiday Seasons, orders for in stock items will ship the next business day. For orders that contain "Made to Order" items or "pre-order" items, your order will ship according to the estimated delivery listed on the item's product page. Please see below for recommended order deadlines to receive in stock items by December 24th:

• FREE Standard Ground Shipping: Orders must be placed by Dec. 16th to be received by Dec. 24.

• Express / Expedited Shipping: Orders must be placed by Dec. 20 to be received by Dec. 24.

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